Terms and Conditions
These terms and conditions apply to all services and products provided by NarraTyx.
Last updated: 2026
1. Introduction
These terms and conditions apply to all services and products provided by NarraTyx (hereinafter: ‘we’ or ‘the organisation’) to you as an organisation (hereinafter: ‘the Customer’). NarraTyx is an AI-supported platform that translates personal stories into insights for individual and organisational development. By using our services, you agree to these terms and conditions.
2. Definitions
Service(s): The NarraTyx platform and related software, dashboards and reports, including AI-supported analyses of personal and team data.
Customer: Any legal entity that uses the NarraTyx platform or accesses the services.
Personal Stories/Data: All information that a user enters into the NarraTyx platform about personal identity, experiences, talents, beliefs and values.
Agreement: The agreement between you and us regarding the provision and use of the services.
3. Applicability
These terms and conditions apply to all offers, orders and use of the NarraTyx platform by organisations.
Deviations or additional agreements are only valid if confirmed in writing by NarraTyx.
4. Use of the NarraTyx platform
The Customer shall receive a licence to use the NarraTyx platform as described in the agreement.
It is prohibited to copy, reverse engineer or otherwise exploit the software without written permission.
The Customer is responsible for the proper use of the platform and the entry of correct data by employees and users within the organisation.
5. Prices and payment
All prices are exclusive of VAT, unless stated otherwise.
Payment shall be made via the agreed method and terms in the agreement.
In the event of late payment, we are entitled to charge statutory interest and collection costs.
6. Delivery and performance
The NarraTyx platform is made available on a software-as-a-service basis.
We strive for availability and correct operation, but do not guarantee uninterrupted or error-free use.
We are not liable for temporary malfunctions or maintenance periods.7. Privacy and data protection
7. Privacy and data protection
NarraTyx processes personal data strictly in accordance with the GDPR and our Privacy Statement.
Personal stories/data from employees are used exclusively for analysis and reporting within the platform and are not shared with third parties without the organisation's consent.
The Customer agrees to the collection and processing of personal data from employees for the purpose of gaining insights at individual, team and organisational level.
8. Intellectual property
All rights to the NarraTyx platform, software, methodology, analyses, dashboards, and reports are vested in NarraTyx or its licensors.
The Customer has a limited, non-exclusive licence for internal use as described in the agreement.
9. Liability
We are not liable for decisions made by the organisation based on insights or analyses from the NarraTyx platform.
Direct damage resulting from errors in the platform is limited to the amount paid out under the insurance or the invoice amount for the service in question.
We are not liable for indirect damage, consequential damage or loss of profit.
10. Force majeure
Force majeure includes circumstances beyond our reasonable control, such as technical malfunctions, pandemics, natural disasters, or supplier problems.
In the event of force majeure, obligations will be suspended without liability for any damage.
11. Complaints and disputes
Complaints can be submitted in writing or electronically to service@narratyx.com
We aim to resolve complaints within 14 days.
Disputes will initially be resolved through mutual consultation. If this is not possible, the competent court in the Netherlands will have jurisdiction.
12. Applicable law
These terms and conditions are governed by Dutch law.
For organisations within the EU, the law of the country of establishment may also apply.
13. Changes
NarraTyx reserves the right to amend these terms and conditions.
Amendments will be published on the website and will take effect upon publication.
14. Contact
If you have any questions about these general terms and conditions, please contact us:
Organisation: NarraTyx (Label of Godding.nu)
Email: service@narratyx.com
Telephone: +31 6 24 995 025
Address: Reitseplein 1, 5037 AA Tilburg, The Netherlands
These terms and conditions have been drawn up in accordance with Dutch law and are intended to clearly describe the rights and obligations of both parties.